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Social media policy

The Library uses social media to further its communication and engagement with residents of the City of North Vancouver. Social media is defined as any web application, site or account (e.g., Facebook, Twitter, Pinterest, LinkedIn, Instagram, YouTube) created and maintained by the North Vancouver City Library which facilitates engagement between authorized contributors and users of the North Vancouver City Library.

We are committed to:

  • Responding to questions and concerns within 48 hours;
  • Maintaining the highest levels of accuracy, objectivity, and impartiality in the information that we communicate;
  • Respecting the privacy and anonymity of those with whom we communicate
  • Respecting freedom of speech and difference of opinion while protecting staff and users from offensive, abusive, illegal or otherwise inappropriate speech;
  • Providing accessible and inclusive services;

We expect the following from those who use our social media services:

  • Show courtesy and respect to NVCL staff and other users;
  • Adhere to all levels of government legislation, including but not limited to, the British Columbia Human Rights Code, the British Columbia Freedom of Information and Protection of Privacy Act, the Criminal Code of Canada, Canada’s Anti-Spam Legislation (CASL) and the Canadian Copyright Act.  

North Vancouver City Library regards online social media in the same way as its other information resources in accordance with its mission of enriching the lives and inspiring stories, by providing the highest quality library service to City residents and all Library users.  

NVCL welcomes feedback and ideas from all our users, and will endeavour to join the conversation, where possible. We will read all messages and comments and ensure that emerging themes or helpful suggestions are passed to the relevant staff at NVCL; however, NVCL will not be able to reply individually to all messages received via social media.

In addition to the Customer Code of Conduct respecting use of the library, the North Vancouver City Library prohibits the use of its social media for any purpose which would contravene any legislation or government regulation, or which might create civil liability.
Comments, posts and messages are welcome on NVCL social media sites, provided they do not contain:

  • Obscene, hateful, harassing or content that could be construed as bullying
  • Personal attacks, insults, or threatening language;
  • Potentially libelous statements;Private, personal information published without consent;
  • Comments totally unrelated to the content of the forum;
  • Hyperlinks to material that is not directly related to the discussion;
  • Commercial promotions;
  • Links to identified spam or malware.

All postings which contain any of the above will be removed and the poster potentially banned from further posting to Library social media sites.

By posting content, the user agrees to indemnify NVCL and its officers and employees from and against all liabilities, judgments, damages and costs (including attorney's fees) which arise out of or are related to the posted content.  

Postings or conversational threads and messaging may not be used for commercial purposes or for organized political activity.

As with more traditional resources, the Library does not act in place of or in the absence of a parent. The Library is not responsible for enforcing any restrictions which a parent or guardian may place on a minor's use of this resource.

NVCL will never use information shared through its social media for commercial purposes nor will it share this information with third-parties. Personal data will be saved only to ensure service delivery and only within the existing legal framework. We will share personal data with other institutions only as required by law.  

If any user does not agree to these terms, they are not to use the service, as violation of the terms can lead to legal liability.

Questions about use of social media at the North Vancouver City Library should be directed to the library by contacting the library by email at, by phone at1 604-998-3450 or in person.

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