City Library Takeout


NEW! Takeout changes starting June 25

Beginning Thursday, June 25, you will no longer need an appointment to pick up your library materials. All materials will be checked out to customers using our holds system and will continue to be quarantined for 72 hours before being ready for pickup.

If you would like assistance in choosing materials, or if you need to pick up Summer Reading Club materials, please continue to fill out the Takeout form or call the library at 604-998-3450 (view library hours).

Library staff will discuss your reading preferences and select materials for you. Materials will be quarantined for 72 hours, then placed on your account as a hold. You will receive an email when your materials are ready for pickup — no appointment is needed to pick up materials.

How to get library materials

  1. Browse our catalogue and place items you wish to borrow on hold. (see how to place a hold)
  2. Library staff will place your items on hold and quarantine them for 72 hours.
  3. You will get an email indicating that your materials are ready for pickup. 
  4. Visit the library and speak to a staff member to pick up your materials. 
  5. Once you receive your email notification, your items must be picked up within 14 days. 

Frequently asked questions

What are the requirements for getting books?

  • Bring your City Library card with you to check out materials. If you recently received a digital library card barcode, please call us at 604-998-3450 so we can mail your card to you.
  • We encourage you to send only one member of your household to pick up materials, if possible.
  • If you are feeling unwell, are caring for someone who is unwell, or have been ordered to self-isolate, please do not visit the library. Call or email the library so we can find a safe solution for getting materials to you.

How many items can I check out?

Stock up on books! Fines have been eliminated and we encourage you to visit the library less frequently in order to protect the health of our community.

I have an item on hold but I am uncomfortable visiting the library or unwell and cannot pick it up. Will it still be on hold for me?

Yes. You will not lose your place in the holds queue.

How are items going to be sanitized?

We have sought and received advice from infectious disease experts in our local fire department and health authority, and have reviewed current scientific studies on the lifecycle of the COVID-19 virus on various surfaces.

All library materials are quarantined for at least 72 hours before they are returned to the shelf.

When a customer requests staff assistance, their materials are assembled, bagged and held for a further 72 hours before pickup to ensure no possibility of the COVID-19 virus being transmitted via library materials.

How do I return my items?

Please return all items through the automated exterior book drop, which is open 24/7, on the west side of the library.

All materials are quarantined for 72 hours following return, before being returned to the shelves.

Share |