COVID-19 Response

Last updated: Tuesday, Sept. 8, 2020

We are now open

In order to ensure that our customers and staff feel safe when visiting the library, we will be updating you with our health and safety protocols so you know what to expect when you visit. We are working within the strict health and safety guidelines outlined by our public health officers to limit the spread of COVID-19 at the library and in our community. We recognize that our community is experiencing this new normal in different ways, and we will be respectful of everyone’s right to feel safe and healthy in the library.

Library hours

Monday: 10 a.m. – 5 p.m.
Tuesday: 10 a.m. – 5 p.m.
Wednesday: 1 p.m. – 8 p.m.
Thursday: 1 p.m. – 8 p.m.
Friday: 10 a.m. – 5 p.m.
Saturday: 10 a.m. – 5 p.m.
Sunday: Closed

Before you visit

Please follow the recommendations of public health authorities:

  • Practise regular hand washing.
  • Cover coughs and sneezes.
  • Practise physical distancing.
  • Consider wearing a mask, especially in crowded public spaces.
  • Stay home and do not visit if you are experiencing COVID-19 symptoms or if you have been exposed to someone with COVID-19 symptoms.
  • Stay home and do not visit if you have travelled internationally in the last 14 days or if you have been directed to self-isolate.

Safety measures in place

City Library has developed and implemented a safety plan based on recommended guidelines from local health authorities and WorkSafe BC.

A staff member will greet you at the entrance when you arrive. Please follow their directions and signage posted throughout the building.

Other measures you will encounter

  • Occupancy limits
  • Floor markings and other measures to promote physical distancing
  • Separate entrance and exit
  • Directional signage
  • Plexiglass barriers at service points
  • Time limits

Cleaning & hygiene

  • Staff have been trained in proper hand hygiene and correct use of non-medical masks.
  • Frequently-touched surfaces are cleaned and disinfected on a regular basis.
  • Hand sanitizer stations are available throughout the library.
  • Washrooms are open to promote hand washing.

Available services

Computer & Internet services

  • Public computers and internet
    Limited to 60-minute sessions
  • Wi-Fi and device charging
    Limited to 60-minute sessions
  • Staff-assisted printing and copying

Borrowing, holds and returns

  • Select collections and displays for self-service browsing
  • Holds pickup
  • Exterior book return (open 24/7)

Temporarily unavailable 

  • Select browsing collections including music, magazines and most multilingual and non-fiction materials (staff will retrieve these on request)
  • Digitization station
  • Recording booth and multimedia editing stations
  • Meeting rooms, group study spaces, silent study
  • Public programs

Seating will be very limited.

Full service restoration will take time and be subject to public health recommendations. We will continue to invest in and develop innovative alternative services such as our Library at Home resources, digital programming and more.

Changes to loan periods and holds period

Beginning July 7, loan periods will be adjusted to 2 weeks for high-demand items (such as DVDs and games) and 4 weeks for most regular materials. Items placed on hold, when they become available, will be quarantined for 3 days before holds pickup notices are sent out, and you will have 10 days to come pick them up.  Please wait for the holds pickup notice before coming in or they may not be ready yet. Late or overdue fines have been eliminated. More information is available in this news posting.


Are people required to wear masks?

You are not required to wear a mask when visiting the library, but you may choose to wear one. The library does not have a supply of masks or other PPE for public use. We are encouraging physical distancing and frequent hand washing to help prevent the spread of the virus in our community.

We will treat everyone, regardless of whether they are wearing a mask, with the utmost respect. We recognize that some individuals, such as young children and those with conditions that affect their breathing, are unable to wear a mask.

Information on non-medical masks: 

What happened to all the chairs?

Most of the seating has been removed for the initial reopening, to enable people to practise physical distancing within the library and to encourage people to limit their stay at the library. Over time, limited seating will be returned where distancing allows.

Where are the newspapers/magazines?

Magazines are available for checkout only, including current issues. You can place holds for individual issues, or ask a staff member for help. Newspapers are temporarily unavailable for checkout or for use in the library. You can still access thousands of international magazines and newspapers online with PressReader (newspapers) and RBDigital (magazines). For more information about these services, visit our News & magazines page.

Can I check out my own materials?

There is one self-service checkout machine on the second floor. Staff can also assist you with checking out materials.

How are you still quarantining books if people can browse through them?

All returned library materials are quarantined for 72 hours before they are made available for checkout. Please only select and touch materials you intend to take home with you. Items you touch but choose not to take with you should be placed on the carts provided so they can be quarantined.

If you are concerned that others may have touched your library materials, you may choose to bag and quarantine library materials at home for a further 72 hours. 

Where can I read more about your protocols and procedures for reopening?

We have developed a safety plan that is available to read and download.

Phone, email & chat service available

  • Library staff are available to answer your questions about online resources, walk you through tech issues or recommend great new reads! 
  • Call us at 604-998-3450 or email or click the red chat icon at the bottom right corner.

Get a library card

Call us at 604-998-3450 or fill out an application for a library card to start accessing our catalogue of ebooks, e-audiobooks, databases and more. A phone number is required so staff can issue you your library card. If you have a City Library card beginning with 23287 and you are a resident of the City of North Vancouver, then you already have full access to all our digital resources.

More information

Looking for social service resources in your community? Connect North Shore lists resources and information for North Shore residents during the COVID-19 pandemic — both for those who need help and those who want to help.

We encourage our community to follow the advice and recommendations of our health authority, Vancouver Coastal Health, and the BC Centre for Disease Control for the most up-to-date information on COVID-19. A list of reliable resources is also available on our COVID-19 resources page, which includes links to Financial Aid

Please follow the library’s Twitter account at @NorthVanCityLib, or subscribe to our weekly e-news for updates. We sincerely thank you for your patience. 

Library COVID-19 news archive

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