COVID-19 response

Last updated: Thursday, Nov. 19, 2020

We are open

In order to ensure that our customers and staff feel safe when visiting the library, we will be updating you with our health and safety protocols so you know what to expect when you visit. We are working within the strict health and safety guidelines outlined by our public health officers to limit the spread of COVID-19 at the library and in our community. We recognize that our community is experiencing this new normal in different ways, and we will be respectful of everyone’s right to feel safe and healthy in the library.

 

Library hours

Monday: 10 a.m. – 5 p.m.
The first hour is reserved for seniors and immune-compromised people.
Tuesday: 10 a.m. – 5 p.m.
Wednesday: 1 p.m. – 8 p.m.
Thursday: 1 p.m. – 8 p.m.
Friday: 10 a.m. – 5 p.m.
Saturday: 10 a.m. – 5 p.m.
The first hour is reserved for seniors and immune-compromised people.
Sunday: CLOSED

 

New: Masks and facial coverings

Visitors to City Library are required to wear a mask or facial covering for the duration of their visit. Library staff can give you a free, disposable mask if you need one. People who are unable to wear a mask, or those who cannot put on or remove a mask on their own, are exempt.

 

Before you visit

Please follow the recommendations of public health authorities:

  • Wear a mask or facial covering if you are able. Staff have disposable masks at service desks if you need one.
  • Wash your hands regularly.
  • Cover coughs and sneezes.
  • Practise physical distancing.
  • Stay home and do not visit if you are experiencing COVID-19 symptoms or if you have been exposed to someone with COVID-19 symptoms.
  • Stay home and do not visit if you have travelled internationally in the last 14 days or if you have been directed to self-isolate.

 

Safety measures in place

City Library has developed and implemented a safety plan based on guidelines from local health authorities and WorkSafe BC.

Please follow staff directions and signage in the building.

Other measures you will encounter

  • Occupancy limits
  • Floor markings and other measures to promote physical distancing
  • Directional signage
  • Plexiglass barriers at service points
  • Time limits

Cleaning & hygiene

  • Staff have been trained in proper hand hygiene and correct use of non-medical masks.
  • Frequently-touched surfaces are cleaned and disinfected regularly.
  • Hand sanitizer is available throughout the library.
  • Washrooms are open to promote hand washing.

 

Available services

Computer & Internet services

Borrowing, holds and returns

  • Most collections and displays for self-service browsing
  • Holds pickup
  • Exterior book return (open 24/7)

Temporarily unavailable 

  • Music CD collection. Staff will retrieve items on request.
  • Digitization Station
  • Recording booth and multimedia editing stations
  • Group study spaces
  • In-person programming (see our fall virtual programs here)

Seating is very limited. We ask that customers limit their time to ensure others have equitable access to the library.

Full service restoration will take time and be subject to public health recommendations. We will continue to invest in and develop innovative alternative services such as our Library at Home resources, virtual programming and more.

 

Changes to loan periods and holds period

Loan periods have been adjusted to 2 weeks for high-demand items (such as new books, DVDs and games) and 4 weeks for most regular materials. Items placed on hold, when they become available, will be held for 14 days.  Please wait for the holds pickup notice before coming in or they may not be ready yet. Late or overdue fines have been eliminated. More information is available in this news posting.

 

FAQ

Are people required to wear masks?

Yes. 

Following the provincial order from Dr. Henry on Thursday, Nov. 19, visitors to City Library are required to wear a mask or facial covering for the duration of their visit. Library staff can provide you with a disposable mask at service desks if you need one.

We will treat everyone, regardless of whether they are wearing a mask, with the utmost respect. We recognize that some individuals, such as young children and those with other health conditions, might be unable to wear a mask.

Information on non-medical masks: http://www.bccdc.ca/health-info/diseases-conditions/covid-19/prevention-risks/masks 

What happened to all the chairs?

Most of the seating was removed for the initial reopening, to enable people to practise physical distancing within the library and to encourage people to limit their stay at the library. Over time, limited seating is being returned where distancing allows.

Where are the newspapers/magazines?

Magazines are available for browsing on the first floor. A small selection of newspapers is available to read on the third floor, and outside in our "Fresh air library" (look for the Adirondack chairs outside the library). If it's raining, the newspapers can be found in the entrance vestibule.

You can also access thousands of international magazines and newspapers online with PressReader (newspapers) and RBDigital (magazines). For more information about these services, visit our News & magazines page.

Can I check out my own materials?

There are self-service checkout machines on the first floor in the Children's Department and the main lobby, and on the second floor. Staff can also help you check out materials.

Are you quarantining library books?

Guidelines for libraries and library visitors, issued by the BC Centre for Disease Control (BCCDC), state that the risk of transmission of COVID-19 on library materials is very low. Evidence does not require libraries to quarantine or disinfect their items.

If you are concerned that others may have touched your library materials, you may bag and quarantine them at home for 72 hours. 

 

Phone, email & chat service available

  • Library staff are available to answer your questions about online resources, walk you through tech issues or recommend great new reads! 
  • Call us at 604-998-3450 or email info@nvcl.ca or click the red chat icon at the bottom of this page.

 

Get a library card

Call us at 604-998-3450 or fill out an application for a library card to start accessing our catalogue of ebooks, e-audiobooks, databases and more. A phone number is required so staff can issue you your library card. If you have a City Library card beginning with 23287 and you are a resident of the City of North Vancouver, then you already have full access to our digital resources.

 

More information

Looking for social service resources in your community? Connect North Shore lists resources and information for North Shore residents during the COVID-19 pandemic — both for those who need help and those who want to help.

We encourage our community to follow the advice and recommendations of our health authority, Vancouver Coastal Health, and the BC Centre for Disease Control for the most up-to-date information on COVID-19. A list of reliable resources is also available on our COVID-19 resources page, which includes links to Financial Aid

Please follow the library’s Twitter account at @NorthVanCityLib, or subscribe to our weekly e-news for updates. We sincerely thank you for your patience. 

Library COVID-19 news archive

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