COVID-19 response

LAST UPDATED: Nov. 25, 2021

We are open

In order to ensure that our customers and staff feel safe when visiting the library, we will be updating you with our health and safety protocols so you know what to expect when you visit. We are working within the strict health and safety guidelines outlined by our public health officers to limit the spread of COVID-19 at the library and in our community. We recognize that our community is experiencing this new normal in different ways, and we will be respectful of everyone’s right to feel safe and healthy in the library.

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Proof of vaccination and the BC Vaccination Card

Proof of vaccination is not required to visit City Library, attend an in-library program, or to visit Laziza Café.

However, proof of vaccination is required to access other services, events and businesses across the province. Below is a brief overview of how to get your card.

Getting the BC Vaccination Card

Before getting your BC Vaccination Card, you'll need to know your date of birth, your personal health number (PHN) and the date you got your first or second vaccine dose

  • Using a smartphone or computer and printer: Visit the province's Proof of vaccination and BC Vaccination Card website and follow the instructions there.
  • Don't have a computer or smartphone? Call 1-833-838-2323 (translators available) to have a card mailed to you.
  • Prefer to get help at the library? Drop in and ask for assistance at any staff desk.

Masks and facial coverings

Masks are required in all public indoor settings, including public libraries, for all people ages 5 and older, regardless of vaccination status. Library staff can give you a free, disposable mask if you need one. The following people are exempt:

  • People with health conditions or with physical, cognitive or mental impairments who cannot wear one
  • People who cannot remove a mask on their own
  • People who need to remove their masks to communicate due to another person's hearing impairment

During your visit

Please follow the recommendations of public health authorities:

  • Wear a mask. Staff have disposable masks at service desks if you need one.
  • Wash your hands regularly.
  • Cover coughs and sneezes.
  • Practise physical distancing.
  • Stay home if you are experiencing COVID-19 symptoms or if you have been exposed to someone with COVID-19 symptoms.
  • Stay home if you have travelled internationally in the last 14 days or if you have been directed to self-isolate.

Safety measures in place

City Library has developed and implemented a safety plan based on guidelines from local health authorities and WorkSafe BC.

Please follow staff directions and signage in the building.

Available services

Computer & Internet services

Borrowing, holds and returns

  • Most collections and displays for self-service browsing
  • Holds pickup
  • Exterior book return (open 24/7)

Temporarily unavailable 

  • Music CD collection. Staff will retrieve items on request.
  • Group study spaces

Seating is very limited. We ask that customers limit their time to ensure others have equitable access to the library.

Full service restoration will take time and be subject to public health recommendations. We will continue to invest in and develop innovative alternative services such as our Library at Home resources, virtual programming and more.

Changes to loan periods and holds period

Loan periods have been adjusted to 2 weeks for high-demand items (such as new books, DVDs and games) and 4 weeks for most regular materials. Items placed on hold, when they become available, will be held for 14 days. Please wait for the holds pickup notice before coming in or they may not be ready yet. Late or overdue fines have been eliminated. More information is available in this news posting.



Are people required to wear masks?

Yes. Public health orders require people 5 and older to wear a mask in indoor public spaces, regardless of vaccination status. Library staff can provide you with a mask at service desks if you need one.

We will treat everyone, regardless of whether they are wearing a mask, with the utmost respect. We recognize that some individuals, such as young children and those with other health conditions, might be unable to wear a mask.

Information on non-medical masks:

Where can I study?

The library has socially distanced individual study spaces available on a drop-in basis on the second and third floor. No reservations are required to use these spaces. 

Where can I book a space for my group in the library?

The library's bookable rooms will be available for booking beginning in September as public health guidelines allow. Sign up for our e-news to be notified when rooms become available.

Do you have designated hours for immunocompromised people?

The library is no longer hosting dedicated hours for self-identified immunocompromised customers. Library services continue to be available online and by phone; additionally, you can visit the library building during non-peak hours (normally in the mornings).

What happened to all the chairs?

Most of the seating was removed for the initial reopening, to enable people to practise physical distancing within the library and to encourage people to limit their stay at the library. We are restoring seating on all levels as public health guidelines allow.

Where are the newspapers/magazines?

Magazines are available for browsing on the first floor. Newspapers can be found on the third floor near the elevators, and on the first floor in a rack beside the entrance to the café.

You can also access thousands of international magazines and newspapers online with PressReader (newspapers) and Libby & Library2Go (OverDrive) Magazines. For more information about these services, visit our News & magazines page.

Can I check out my own materials?

There are self-service checkout machines on the first floor in the Children's Department and the main lobby, and on the second floor. Staff can also help you check out materials.

Are you quarantining library books?

Guidelines for libraries and library visitors, issued by the BC Centre for Disease Control (BCCDC), state that the risk of transmission of COVID-19 on library materials is very low. Evidence does not require libraries to quarantine or disinfect their items.

If you are concerned that others may have touched your library materials, you may bag and quarantine them at home for 72 hours.

Phone & email service available

  • Library staff are available to answer your questions about online resources, walk you through tech issues or recommend great new reads! 
  • Call us at 604-998-3450 or email

Get a library card

Call us at 604-998-3450 or fill out an application for a library card to start accessing our catalogue of ebooks, audiobooks and digital collections. A phone number is required to get  library card. If you have a City Library card beginning with 23287 and you are a resident of the City of North Vancouver, then you already have full access to our digital resources.

More information

Looking for social service resources in your community? Connect North Shore lists resources and information for North Shore residents during the COVID-19 pandemic — both for those who need help and those who want to help.

We encourage our community to follow the advice and recommendations of our health authority, Vancouver Coastal Health, and the BC Centre for Disease Control for the most up-to-date information on COVID-19. A list of reliable resources is also available on our COVID-19 resources page.

Please follow the library’s Twitter account at @NorthVanCityLib, or subscribe to our weekly e-news for updates. We sincerely thank you for your patience. 

Library COVID-19 news archive

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