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Privacy policy

All customers have a right to privacy and confidentiality regarding the collection of personal information and the use they make of the North Vancouver City Library facilities, collections and website. The release of such information would contravene the BC Freedom of Information and Protection of Privacy Act.

Personal information related to registration, such as name address, phone number, etc., and circulation records, including information that identifies materials checked out by a customer, will not be divulged voluntarily except to the customer themselves.

The Library may store information in the customer database where in its opinion the information is required to answer customer questions, or to monitor possible abuse of the Library borrowing policy. The Library system retains the name of the last customer to check out an item in order to assure that materials are returned in good condition. Every effort will be made to minimize the amount of information stored.

The Library will keep no record of questions answered that are linked to a specific customer's name. Work notes used in answering the question will be divulged only to other Library employees involved in working on the same question.

When a customer visits the Library's website, information collected is used only to measure the number of visitors to different areas of the site. The address (IP) of the computer or internet provider and the date and time that the site was accessed are collected.

Personal information about a child will be released only with written approval from the parent or legal guardian.

All information related to a customer may only be used by Library employees working within the scope of their duties.

In accordance with provincial legislation, the Library is free to release relevant information to InterLINK libraries or companies acting on the Library's behalf for the collection of Library property, unpaid fees, fines or other charges.

Library customer addresses and phone numbers stored in our database may not be given or sold to other organizations and may only be used for Library-only mailings when appropriate.

The Library will honour a court subpoena requesting release of personal information of a library customer.

Policy framework

This policy is interpreted to include, but is not restricted to, maintenance of privacy of the following information and transactions:

  • all records identifying the names or ID numbers of Library customers
  • all records identifying material the Library customer currently has checked out
  • all records identifying Library customer overdue material can be used only for the retrieval of that material
  • all reference questions
  • all inter-library loan transactions
  • all holds placed, trapped, or held
  • all online searches and their results
  • all items photocopied
  • all suggested purchases of Library material submitted by Library customers
  • all information pertaining to the identity of anyone conducting research on a particular subject
  • any information pertaining to the borrowing of reference material

The same standards for protection of privacy apply to Library staff when they are customers of the North Vancouver City Library.

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