Accessibility feedback form

We want to hear from you and know the specific barriers you face when you are trying to access City Library or its programs or services.

Use this form to:

  • Describe the experience and how it impacted you
  • Make recommendations of how barriers can be removed
  • Tell us about something we are doing to improve accessibility

Collection notice

All questions in this form are optional. You can share as much or as little as you want. A designate at City Library will read the information you provide and may share some of this information with others to help them address the barrier(s). We will make every effort to protect privacy, but cannot guarantee total anonymity.

We are collecting your personal information to help us identify barriers at City Library. Section 26(c) of the Freedom of Information and Protection of Privacy Act permits this collection.

If you have questions about the collection, use and disclosure of your information, please contact the Privacy Officer at privacy@nvcl.ca.

1. Tell us about a problem accessing City Library or its programs or services.
What is your relationship to the person who experienced the barrier?
2. Did the barrier relate to any of the following?
3. How were you trying to access the service? (Select all that apply)
One file only.
4 GB limit.
Allowed types: gif jpg jpeg png bmp eps tif pict psd txt rtf html odf pdf doc docx ppt pptx xls xlsx xml avi mov mp3 mp4 ogg wav bz2 dmg gz jar rar sit svg tar zip.
8. May someone from City Library contact you regarding the barrier(s)? There may be someone specific responsible for the barrier(s) and they may wish to further clarify your feedback. This does not guarantee they will contact you.

If you have a question, ask us or call 604-998-3450

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