Computer and Wireless Access


The Library offers computers equipped with Internet access and Microsoft Office software (Word, Excel, PowerPoint and Publisher). Please read our Internet Use Policy.

  • The one-hour computers on the third floor are bookable
  • Teens have priority on the second floor teen computers from 3 - 6 p.m. and at teen events
  • The express 15-minute computers near the main entrance are available any time
  • The children’s computers have a web content filter, and must be booked at the children's info desk
Booking a computer

If no one is using a public computer you may simply log in to it without booking, but it may not be available for an entire hour if another user has already booked it for a set time. When you log in, the computer will tell you how much time you will have.

The best way to ensure you get your full hour on a computer is to make a reservation. To book an adult computer, go to one of the three print/booking stations (where you can also print and pay fines). On the the first floor, it is located near the self-checkout stations. On the second and third floors, you can find them near the printers.

At the print/booking station, you can choose to book the next available computer, or book one for a later time slot. When booking, you will be required to enter your library card number and PIN, or a guest pass number. Guest passes are available at the information desks. Once you have booked a computer, the small printer next to the station will print a slip with your PC number and time slot on it. If you are using a guest pass, make sure to hold onto it; you will need it when you actually log in to the computer or release a print job.

Children must ask staff at the children’s info desk to use the children’s computers.

Printing

Please see our print, copy, scan page for full details.

WiFi

NVCL provides a wireless network called libair for customers using their own wireless devices. This service is available from most locations within the library. There is also a WiFi network called plazair available in the Civic Plaza. No passwords are required for either network, but you must accept the acceptable use policy when you connect.

Libair hours
Monday to Friday 7:00 am – 8:59 pm
Saturday 9:00 am – 4:59 pm
Sunday 1:00 pm – 4:59 pm

Plazair Hours
Friday to Saturday 7:00 am - 11:59 pm
Sunday to Thursday 7:00 am - 10 pm

Security:  Please be aware that all public wireless networks are not completely secure and information sent to or from your equipment can be captured by rogue users using the same network. Customers are responsible for the security of their own equipment and data in a public wireless environment, and are advised to consider installing a software firewall and the latest operating system updates.

Connecting:  Users are responsible for making the wireless connection from their equipment to the Library's wireless network. Most newer laptops and mobile devices using newer operating systems (Windows 7/8, Mac OS X, Android) will automatically detect the Library's wireless network

Staff Assistance

Customers are responsible for their own equipment and software. Staff cannot help with troubleshooting customers' hardware and software problems, except to offer a few basic suggestions.

Staff will assist Library patrons with Internet use as time permits but cannot offer personal in-depth instruction at the information desks. Users are also encouraged to use any online help or tutorials available. The Library's TechConnect technology training program provides 1-1 tech coaching (fill in this form to book an appointment), as well as computer classes and a host of online resources.

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