Interlibrary Loans

If you can't find a book that you are looking for in our library, you can search for it in the Outlook Online Catalogue and request it via inter-library loan. Here's how:

  • Go to the Outlook BC online catalogue.
  • Enter search terms in the search box.
  • Click on the checkbox icon to choose your search criteria.
  • Click on the resources icon (looks like a stack of discs) to choose which databases to search in (suggestion: click on "Check All")
  • Click on the magnifying glass icon to start the search.
  • Click on the item and then click "Request This Item" 
  • Fill out at least the required fields (the ones in red). For password, use the last 4 digits of your phone number.
  • Click on "Submit" and wait a moment for your request to process

If you have problems, please call the Library at (604) 998-3450 to make your inter-library loan request.

How Inter-Library Loans Work

  • You may request books only; audiovisual material may not be requested
  • New books published in the past year may not be requested as member libraries need them for their own users. Each library has its own rules for what materials may or may not be requested.
  • You must have a valid library card to request an inter-library loan
  • You can make an inter-library loan request at any of our info desks by filling out a form, or you can use the Outlook online catalogue to search for and make your own request online
  • It takes approximately two weeks for us to receive the inter-library loan book
  • We will phone or e-mail you when the book arrives, and you have one week to pick it up
  • Inter-library loan books are loaned for three weeks, and cannot be renewed

Inter-Library Loans is funded by the provincial Ministry of Education - Libraries and Literacy Branch. North Vancouver City Library is also part of InterLink, a federation of 18 public libraries in the Lower Mainland that advocates and administers resource sharing between member libraries. 

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